:::International Institute for Career Development (IICD):::

BPO/KPO Management (Voice/Non Voice)

BPO is the process of contracting out a few job routines of any company to third party organizations. By implementing this, companies could save their time, money and human resources deployed for these jobs. Based on this scope, the following are few core functions of BPO Sectors.

Accounting & Back office activities; Payroll Processing; Tele-Marketing; Customer support / Technical support; Claim processing; Knowledge process Outsourcing ( KPO) sectors also function in the same mode by taking knowledge transfer as the core function.

BPO Growth in India

India has become a unique hub for BPO sector due to following advantages.

Dedicated and Qualified Manpower
Competitive Telecom & other infrastructure facilities
Supportive Government Policies
Time lag with overseas countries (12 hrs with U.S.A) to meet out the Turn Around Time (TAT)
Less compensation for employees

By taking this raising demand into account, IICD has designed an industry powered training program to serve the market

TARGETED CANDIDATES :

+ 2 Completed candidates
Diploma holders
Graduates (Separate sessions for different levels of candidates)

PROGRAM BENEFITS :

Specific focus on communication skills & Writing skills
Practical Training on Office Automation tools
In-depth training on BPO/ KPO concepts

JOB SCOPE

ENTRY LEVEL CAREER

Back Office Executives
KPO Executives
Call Centre Executives
Telemarketing Executives
Technical Support Executives

MID LEVEL CAREER

Team Leader – BPO/ KPO
Project Manager
Technical Support
Manager BPO / KPO
Manager – Tele Marketing