:::International Institute for Career Development (IICD):::

Customer Relationship Management

Customer Relationship Management is a process or methodology used to understand the customers better in terms of their needs and behaviors. It is helping the companies to develop better relationship with the customers. Apart from that, CRM is very useful in integrating lots of information such as customers, sales, market scope, complaints, deadlines and demand levels.

Advantanges

Helping the Marketing departments of any enterprise to identify and target their best customers
Assisting the organizations to improve their sales management
It increases the customer satisfaction and maximizing profits
Helping the company to understand their customer needs
It helps to build relationships between the company, its customer base, and distribution partners.

By taking these advantages into account, many companies have started implementing necessary CRM tools and techniques to improve their customer satisfaction and profitability.

By considering the raising demand for CRM professionals, IICD has designed an industry-powered program for CRMT to meet out the raising demand of the CRM professionals.

TARGETED CANDIDATES :

Any Graduate
Working personnel
PG Students

PROGRAM BENEFITS :

Specific Focus on Communication & Written skills
In - Depth training in Customer Relation Methodologies
Practical training on CRM Tools & Techniques
Field visits & On the Job Training to understand the implementation nature

JOB SCOPE

ENTRY LEVEL CAREER

Customer Support Executive
Sales Executives
Marketing Executives
Field Executives

MID LEVEL CAREER

Manager – Customer Relations
Customer Relation Officer
Field Officers
Sales Managers